Shipping Policy

DakBox delivers to addresses in Bangladesh. How your order travels depends on where you bought it:

• Dak Shop: the item is already in Bangladesh. The seller packs it and hands it to a courier after DakBox confirms your payment.
• Dak Proxy: DakBox buys the item from the Japanese shop, checks it at our Japan address, packs it and ships it to Bangladesh.
• Dak Auction: the lot is shipped by Dak Logistics, so seller and buyer never need to share addresses.

• Dak Shop: usually 2–3 days after payment is confirmed. The product page and checkout show the estimate for your item.
• Dak Proxy: usually 25–30 days from order to your door. This includes buying, delivery inside Japan, checking, shipping and customs.
• Dak Auction: depends on where the lot is. The lot page shows the shipping time set by the seller.

These are estimates, not guarantees. Holidays, customs checks and courier delays can add time. We keep you updated by email and on your order page.

• Dak Shop: the delivery charge is shown at checkout before you pay.
• Dak Proxy: your quote already includes delivery from Japan to Bangladesh, so the price you accept is the price you pay. See Pricing.
• Dak Auction: the delivery charge is shown on your winning order before you pay.

• Inside Dhaka: home delivery by courier, usually 1–2 days once the parcel is in Dhaka.
• Outside Dhaka: nationwide courier delivery, usually 2–5 days.
• Office pickup: you can collect from our Azampur, Uttara office if you prefer.

Items must be legal to export from Japan and to import into Bangladesh, and must not be on the DakBox prohibited items list. We check every Dak Proxy request before you pay, and we may refuse items that cannot be shipped safely.

• DakBox handles the customs paperwork for items we ship from Japan.
• If Bangladesh customs charges a duty that was not in your quote, we tell you before delivery.
• Customs decisions are made by the authorities. An item held or confiscated by customs is not covered by the money-back guarantee.

Every order has a status page under My Orders, and we email you at each step: payment confirmed, bought (Dak Proxy), shipped, in Bangladesh, out for delivery and delivered.

• If the courier cannot reach you, they try again once.
• Please contact us within 24 hours of a failed delivery to arrange a new time.
• If we cannot reach you for 7 days, the parcel is returned to our Dhaka office for you to collect.

Check your parcel when it arrives. If it is damaged, missing or not what you ordered, report it from your order page within 7 days of delivery with photos. DakBox reviews every case and refunds approved claims, as described in our Refund Policy.