Returns & Refund Policy

You can ask for a return within 7 days of delivery if the item:

• arrived damaged,
• is the wrong item, or not as described,
• is missing parts or accessories,
• does not work, or
• is not genuine.

How it works

1. Open the order in My Orders and tap Ask for a return. Choose a reason and add up to 5 photos.
2. The seller has 3 days to accept.
3. If the seller does not accept, DakBox reviews your photos and decides.
4. If the return is approved, DakBox collects the item and sends your refund.

Change-of-mind returns (for example, you no longer want the item) are not covered unless the seller’s listing says otherwise.

Dak Proxy items are bought in Japan only for you, so change-of-mind returns are not possible after the item is bought. You are protected in these cases:

• Lost or damaged in delivery: full refund of the order once the case is confirmed.
• Japanese shop cancels or the item is sold out: refund for that item.
• Wrong item from the Japanese shop: DakBox works with the shop to fix it, or refunds you.

Report a problem within 7 days of delivery with photos of the item and packaging. We compare them with the photos we take in Japan before shipping.

• Items held or confiscated by Bangladesh customs.
• Damage caused after delivery, or normal wear on used items that matches the description and condition grade.
• A winning Dak Auction bid that you no longer want. Auction wins are binding.
• Requests made more than 7 days after delivery.

• Approved refunds are paid within 7 business days.
• We send the refund by bKash or bank transfer, usually to the account you paid from.
• We confirm by email or WhatsApp when the refund is sent.

Email [email protected] with your order number and why you disagree. A different team member reviews it and replies within 5 business days.

All refunds go through payment channels approved by Bangladesh Bank, in line with its guidelines on digital payments.